Last updated: 14.07.2025

Welcome to Prashaadam.com, owned and operated by Gambhir International 

We value your privacy and are committed to protecting your personal data. This Privacy Policy explains what information we collect, why we collect it, how we use it, and your choices regarding your data.

By using our website https://prashaadam.com/  and our services, you agree to this Privacy Policy.

1. Business Information

• Legal Entity: Gambhir International
• Registered Office: Ward-65 Ghaghagali chowk patna city, Patna Bihar 800008
• GSTIN: 10CEOPG9786B1ZF
• Email: gambhirinternational@gmail.com
• Phone: 7677466128

2. Information We Collect

When you visit or use prashaadam.com, we may collect different types of information from or about you, as described below. We collect this information either directly (e.g., when you provide it to us) or automatically (e.g., through cookies and analytics tools):

2.1 Personal Identification Information (Provided by You)

• Full name: to process and personalise your order.
• Email address & mobile phone number: for order confirmations, shipping updates, customer service, and grievance redressal.
• Postal / shipping address: to deliver your order to the correct location.

2.2 Order & Payment Information

• Order details: products ordered, order value, quantity, delivery instructions.
• Billing information: billing name, address, and contact details.
• Payment method & status: information needed to process payments securely through third-party payment gateways (e.g., payment status, payment reference number).

Note: We do not store or directly access your full credit/debit card numbers or UPI PINs; payment processing is securely handled by our authorised payment service providers.

2.3 Automatically Collected Technical & Usage Data

• Device and browser data: IP address, device type, browser type and version, operating system.
• Log data: access times, pages viewed, referring URLs.
• Cookies and similar technologies: unique identifiers that help us remember your preferences, keep you logged in, and analyse site traffic.

2.4 Optional & Voluntary Data

• Feedback, reviews, and survey responses you choose to submit.
• Communication records: emails, chat transcripts, or calls to our customer care or grievance officer.

2.5 Vendor-Related Data (When Applicable)

Since we act as an intermediary platform connecting you with third-party vendors who supply the prasad:

• We may collect and store limited vendor data (e.g., vendor name, location, FSSAI license number) to manage your orders and ensure transparency.
• Vendor partners may also receive your shipping name and address solely to fulfil the order.

3. Purpose of Collection & Use

We collect and use your personal data only for clear, lawful, and limited purposes, as described below.

By providing your information, you consent to these uses, which help us deliver our services efficiently, safely, and in compliance with applicable laws.

3.1 To Process and Deliver Your Orders

• Confirming and processing your orders placed on prashaadam.com.
• Sharing necessary shipping details (e.g., name, address, contact number) with our vendor partners and delivery/logistics partners so they can fulfil and deliver your orders.
• Sending you order-related communications, such as confirmations, shipping updates, and delivery alerts.

3.2 To Provide Customer Support & Grievance Redressal

• Responding to your queries, complaints, or requests submitted through email, phone, or our website.
• Coordinating with vendor partners or delivery partners to help resolve product- or delivery-related issues.

3.3 To Improve and Personalise Your Experience

• Analysing site usage data (using cookies and analytics tools) to understand how visitors interact with our website.
• Customising product recommendations, offers, and user experience based on your interests and past orders.
• Improving the functionality, design, and content of our website.

3.4 For Communication & Marketing (with your consent)

• Sending you promotional emails, special offers, or newsletters about new products or services.
• You may opt-out of marketing communications at any time by using the “unsubscribe” link in emails or by contacting us.

3.5 For Legal, Regulatory & Tax Compliance

• Complying with applicable Indian laws and regulations, such as the Food Safety and Standards Act, GST laws, and consumer protection rules.
• Maintaining legally required records and invoices for tax, accounting, or regulatory purposes.

3.6 To Ensure Safety, Security & Fraud Prevention

• Protecting our website, systems, and users from fraud, unauthorised access, or other harmful activity.
• Investigating and taking action against violations of our Terms & Conditions or unlawful activities.

4. Cookies & Tracking Technologies

Like many websites, prashaadam.com uses cookies and similar tracking technologies to deliver, improve, and personalise your experience. This section explains what these technologies are, why we use them, and how you can manage them.

4.1 What Are Cookies?

• Cookies are small text files placed on your device (computer, mobile phone, or tablet) by your web browser when you visit a website.
• They allow the website to remember your actions and preferences (such as login details, language, and items added to cart) over a period of time.

We may also use related technologies such as:

• Web beacons / pixels: small graphic files that monitor website usage.
• Local storage: browser-based storage to remember user preferences.

4.2 Why We Use Cookies & Similar Technologies

We use these technologies to serve you better, including:

Essential / Strictly Necessary Cookies

• Enable core site functionality, such as logging in, adding items to your cart, and secure checkout.
• Without these, our website may not work properly.

Performance & Analytics Cookies

• Help us understand how visitors use the website (e.g., most viewed pages, time spent).
• Used to identify technical problems and improve site speed and usability.
• Example: Cookies set by analytics providers like Google Analytics.

Functionality Cookies

• Remember your preferences (language, location, saved cart items) to make your experience smoother.

Marketing / Advertising Cookies (if used)

• May help us show relevant offers or products you might be interested in.
• Only used with your explicit consent where legally required.

4.3 Managing Cookies

• Most web browsers allow you to view, delete, block, or disable cookies in your settings.
• Please note that disabling some cookies (especially essential ones) may affect the way prashaadam.com works for you (e.g., you might not be able to add products to cart or checkout).

You can also:

• Clear cookies manually from your browser anytime.
• Use browser add-ons (like opt-out tools for Google Analytics) to manage tracking.

4.4 Third-Party Cookies

Some cookies on our site may be set by trusted third parties, such as:

• Analytics services (e.g., Google Analytics),
• Payment gateways to securely process transactions,
• Social media platforms if you use share buttons.

These third parties are responsible for their own privacy practices. We recommend reviewing their privacy policies.

4.5 Updates to Our Cookie Use

We may occasionally update the types of cookies or tracking tools used as we improve our services. Significant changes will be reflected in this policy with an updated effective date.

5. How We Share Your Information

We do not sell your personal data.

We may share your data only with:

• Third-party vendors: who supply and dispatch prasad and devotional products.
• Logistics & delivery partners: to deliver your order.
• Payment gateways & IT service providers: to securely process transactions.
• Government authorities: if required by law, legal process, or to protect our legal rights.

All third parties are contractually required to keep your data confidential and use it only for the purpose for which it was shared.

6. Data Security

We implement reasonable technical and organisational measures to protect your personal data, including:

• Secure servers and encrypted connections,
• Access controls and limited data sharing,
• Regular review and updates of security practices.

However, no data transmission over the internet is 100% secure. While we do our best, we cannot guarantee absolute security.

7. Your Rights

As a user, you have the right to:

• Access the personal data we hold about you,
• Request correction of inaccurate or outdated data,
• Request deletion of your data (subject to legal retention requirements),
• Withdraw consent for marketing communications.

To exercise these rights, please contact us at [Email].

8. Children’s Privacy

Our Website is intended for use by persons above 18 years of age. We do not knowingly collect personal data from children.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. Continued use of our Website means you accept the updated policy.

10. Contact Us

For any questions, concerns, or data-related requests, please contact us at:

Email: gambhirinternational@gmail.com

Phone: 7677466128