Last updated: 14.07.2025

Welcome to prashaadam.com (“Website”). These Terms & Conditions (“Terms”) govern your access to and use of our Website and services. By using our Website, you agree to be bound by these Terms.

1. Business Information

• Legal Entity: GAMBHIR INTERNATIONAL
• Registered Office: Ward-65 Ghaghagali chowk patna city, Patna Bihar 800008
• GSTIN: 10CEOPG9786B1ZF
• Email: gambhirinternational@gmail.com
• Phone: 7677466128

2. About Our Services

2.1 Independent Devotional Platform

We, Gambhir International, operate the website prashaadam.com as an independent devotional service platform. Our aim is to help devotees conveniently receive prasad and related devotional items delivered to their homes.

2.2 No Official Affiliation

We expressly declare that we are not officially affiliated, endorsed, authorised, or sponsored by any temple, religious trust, or deity trust—including but not limited to the Shri Ram Janmabhoomi Teerth Kshetra Trust or any similar institution.

Any references to temple names or religious sites are for descriptive and devotional purposes only.

2.3 Vendor-Supplied Products

The prasad and other devotional products listed on our website are procured and supplied by third-party vendors who source them from locations near temples and other religious sites.

We do not directly prepare, bless, or package the prasad ourselves; our role is limited to providing an online platform that facilitates the ordering, payment, and delivery of these products from the vendor to you.

2.4 Limitation of Responsibility

As we are only an intermediary between the vendor and the customer, the responsibility for the quality, freshness, or suitability of the products (including whether they are fresh, stale, broken, or otherwise unsatisfactory) remains solely with the respective vendor.

While we may help coordinate complaints or concerns with the vendor, Gambhir International does not accept liability for dissatisfaction or defects except as explicitly described under our Return & Refund Policy.

3. Orders & Payments

3.1 Order Placement

Customers may place orders through our website prashaadam.com by adding products to their cart and completing the checkout process. Orders can be placed either by registered users who create an account or by guests who provide necessary contact and delivery information.

3.2 Nature of Transaction

By placing an order on this website, you understand and agree that:

• The products you purchase are sold and supplied by third-party vendors, who source them near temples and religious sites.
• Gambhir International acts only as an online intermediary, providing a platform to facilitate your purchase, payment, and delivery of products from these vendors.
• We do not directly manufacture, package, or sanctify the products.

3.3 Payment Terms

• All payments must be made in full and in advance at the time of placing the order.
• We accept payments through secure third-party payment gateways or other available payment methods shown on our website.
• You agree to provide accurate and complete payment and billing information.

3.4 Pricing & Taxes

• All product prices are displayed clearly on the website, either inclusive or exclusive of applicable taxes (such as GST), as specified on the product page.
• Shipping charges, if any, are shown separately and added to the order total during checkout.
• We reserve the right to modify prices, correct typographical errors, or update product details at any time without prior notice, though this will not affect confirmed orders.

3.5 Order Confirmation & Processing

• Once you place an order and complete payment, you will receive an order confirmation by email or SMS.
• Order acceptance and completion are subject to successful payment authorization and vendor stock availability.
• We reserve the right to cancel an order (and issue a refund) if:
  o The product becomes unavailable,
  o Payment is declined or unauthorised, or
  o The order violates our policies or applicable law.
  o Refund timeline will be within 7 working days from the date of order cancellation

3.6 No Guarantee of Blessing or Religious Outcome

• While products are intended as devotional items, we do not guarantee any religious outcome, spiritual benefit, or blessing.
• The sanctity and spiritual significance of prasad is based on religious faith and the practices of the vendor sourcing the prasad, and not on our direct involvement.

4. Shipping & Delivery

4.1 Dispatch Timelines

• Orders are typically processed and dispatched within [2] business days from the date of payment confirmation.
• Processing times may occasionally vary due to factors beyond our control, such as high order volume, stock availability from vendors, or public holidays.

4.2 Delivery Partners & Coverage

• Products are delivered through third-party logistics and courier partners selected by us or our vendors.
• Delivery is generally available across most pin codes in India; however, certain remote or restricted areas may not be serviceable.
• In such cases, you will be notified, and a refund will be processed if payment has already been made.

4.3 Estimated Delivery Time

• Estimated delivery time for most locations in India is 3–7 business days from the date of dispatch.
• These timelines are indicative and not guaranteed; actual delivery may vary depending on destination, weather conditions, transport delays, or vendor dispatch delays.

4.4 Shipping Charges

• Applicable shipping or handling charges (if any) will be displayed during the checkout process and included in your order summary.

4.5 Tracking & Notifications

• Once your order is dispatched, you may receive an email or SMS with tracking details (where available).
• You can use this information to track the shipment status directly with the logistics partner.

4.6 Delivery Responsibility

• The delivery of products is facilitated by __________through third-party courier and vendor logistics partners.
• We make reasonable efforts to ensure timely dispatch and delivery, but final delivery responsibility rests with these third-party partners.

4.7 Risk & Ownership

• Ownership and risk of loss for the products pass to you upon dispatch from the vendor or our dispatch point.
• We are not liable for delays, loss, damage, or theft that occur after dispatch, although we may assist in filing complaints with courier partners where possible.

4.8 Perishable Nature & Delivery Acceptance

• Given the perishable and devotional nature of prasad, it is important to ensure someone is available to receive the delivery at the shipping address provided.
• We are not responsible for spoilage or damage resulting from failed delivery attempts, incorrect shipping details, or delayed pickup by the customer.

4.9 International Shipping

• At present, we do not ship internationally. Orders can only be delivered within India.

5. Returns & Refunds

5.1 Perishable & Devotional Nature of Products

• The prasad and devotional products offered on prashaadam.com are highly perishable and carry religious sanctity as part of their spiritual significance.
• For this reason, and to maintain purity and devotion, all sales are final: we follow a strict “No Return & Refund” policy once an order has been processed and dispatched.

5.2 No Returns or Exchanges

• Products once sold and dispatched cannot be returned, exchanged, or refunded under ordinary circumstances, including:
  o Change of mind,
  o Personal dislike of taste, packaging, or form,
  o Delay in delivery due to courier or customer unavailability,
  o Misplacement or spoilage after delivery.

5.3 Order Cancellations

• Orders once placed and paid for cannot be cancelled by the customer due to the devotional and perishable nature of the products.
• Gambhir International reserves the right to cancel an order and process a refund in situations such as:
  o Product unavailability,
  o Incorrect pricing or listing errors,
  o Violation of our Terms by the customer,
  o Compliance with applicable law.

5.4 Our Role as Intermediary

• As an online platform, Gambhir International facilitates the sale and delivery of products supplied by third-party vendors.
• We do not guarantee product freshness or suitability beyond what is provided by these vendors.
• Responsibility for the condition and quality of the products lies primarily with the respective vendors.

6. User Obligations

By using this Website, you agree:

• To provide accurate and updated personal information.
• To use the Website only for lawful purposes.
• Not to resell, duplicate, or commercially exploit the Website’s content without permission.
• Not to upload or transmit harmful material or misuse the Website.

7. Limitation of Liability

We do not guarantee uninterrupted or error-free access to the Website.

To the maximum extent permitted by law, Gambhir International shall not be liable for indirect, incidental, consequential, or punitive damages arising out of your use of our Website or products.

8. Intellectual Property

All logos, text, images, and content on this Website belong to Gambhir International or their respective owners. You may not copy, modify, distribute, or use them without prior written consent.

9. Disclaimers

• We clearly state we are not the official distributor of any temple/trust.
• Products offered are sourced and packaged by us and are not directly shipped by temples.
• We disclaim liability for any health or religious expectations beyond reasonable standards.

10. Governing Law & Disputes

These Terms shall be governed by the laws of India. Any disputes shall be subject to the exclusive jurisdiction of the courts at [City, e.g., Lucknow].

11. Updates

We may revise these Terms from time to time. Changes will be posted on this page with the updated date. Continued use of the Website after changes means you accept the revised Terms.

12. Independence & Limitation of Responsibility

• We hereby declare that Gambhir International, operating prashaadam.com, is not affiliated, endorsed, authorised, or sponsored by any temple, religious trust, or deity trust, including but not limited to Shri Ram Janmabhoomi Teerth Kshetra Trust.
• The prasad and devotional products offered on this website are procured from third-party vendors who source them near temples or religious sites. We act only as an online platform / facilitator providing access to these products, and do not manufacture, prepare, or directly supply the prasad ourselves.
• The quality, freshness, taste, or physical condition of the products, including risks of spoilage, staleness, breakage, or perishability, remain solely the responsibility of the respective vendor/seller.
• By purchasing from this website, you acknowledge and accept that Gambhir International shall not be liable or responsible for any dissatisfaction, spoilage, stale product, or related issues. For any such concerns, you may directly contact us so we can help coordinate with the vendor, but we do not guarantee replacement or refund except as explicitly stated under our Return & Refund Policy.

For any questions or concerns, please contact us atgambhirinternational@gmail.com